Customer-no-service from Tempur-Pedic…

OK, here is a rant for ya!

So, its like this see….I purchased a Tempur-Pedic travel pillow a year or so ago. Having a screwed up neck combined with regular travel, meant I had to do something as most pillows would leave me feeling “not-so-good” the next morning and to tell the truth, I am not crazy about using another persons’s drool-sponge.

So I bit the bullet, spent the $80+ for the pillow and found that it worked well. It did exactly what I needed it to and it was worth the investment. It saw lots of road time and was always part of my travel kit.

You’ll notice I said “was”. You see, the cheap, flimsy bag the pillow rolls into and transported in broke - the POS zipper gave out. One must remember that the pillow is compressed into its travel bag, and expands into the bag, giving it a very packable profile. Well with the bag out of commission, the pillow takes up 5x the room in the bag, making it “not roadworthy”.

So I thought, easy – a call to Tempur-Pedic will make it all right again. Not so. I diligently went to the site, downloaded the forms and sent them in BY MAIL as requested. Well, Tempur-Pedic customer-no-service, returned my form saying I needed to attach the original receipt. Well who the hell saves the receipt for a pillow? Not me, that’s for sure, my life is already swimming in pieces of paper and of course, Tempur Pedic doesn’t email you a receipt so you can save it electronically (like Apple does). I thought – this is silly, in this day and age – who doesn’t offer options or recourse.

crappy bag construction

I gave it further thought  …..OK, let me contact the good folks in Kentucky, they’ll make it right…. Well a call to Customer-no –service got me a zip, “you get nothing without a receipt and NO we wont even sell you a bag ala carte if you’d care to pay for one”. Huh? No only do you tell me I have no recourse without a receipt, but you wont even sell me a damn new bag so I can use this $80 POS as it was intended?

Tempur Pedic – I got this to say about your customer-no-service –IT SUCKS EGGS. I will also say this, making a good product is not enough these days, you need to back it up with accountability and service – two things you seem to lack. Thinking isn’t a bad thing to add to the mix also…

Pfeh, I am going to buy a Bob-O-Pedic when I go mattress shopping later this year.

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Customer-No-Service from Tempur-Pedic…

This is what I got…… from Scott-ski:

Stephen,
Greetings from the Russian front.

Our driver here in Ivanovo (Edgar) owns an almost rebuilt BMW 350 but he has little problem. From what i can understand it Looks like this gear which must drive the rear wheel is stripped.

Wondering if it would be possible for you to ask your friends if they could help locate these two parts or someone who might know someone who could.

Thanks Buddy,
Scott

Nice iPhone on left, pulse drive framastan, on the right, right!!

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

BMW PARTS NEEDED, send to Russia with love – ok!

Actually there is alot I want to accomplish  while I am there and if I can manage to get half of it done, I will be happy.

For now, it is snowing here at home. very pretty.
The air has that  funny quiet stillness that only snow brings…kind of muffles the world a bit.

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Getting ready to head to Daytona

I have to admit – I have, definitely.
Not being someone to let stuff “cruise” on autopilot, I am acutely aware of what’s what – and I have known for some time that my blog was suffering.

Why you might ask? What’s up? Well in a nutshell, work. I have alot of it, and have had for sometime now. It is pretty much the Octopus that has it’s arms wrapped round me tight. Not a problem by any means, it is for the most part all good. I LOVE having a shiteload of work – and well, thats what I have on my plate – a shiteload of work.

What to do, what to do – with this and my other blog – 45dgree.com  ?

I really don’t know, I don’t have a smart answer for this one right now – I am going to think on it though, and until then. I will post when i have something to say and the time to say it, or when i have the time to take some pics of my leatherwork. 45dgree.com is a whole different deal and will continue on with new posts every day.

For those of you that have actually taken the time to read my crap and like it – worry not, I will come back at some point with a whole bucket of effluvium to spread o’er the fields anew..it’s just right now i have to manage whats on my plate.

Till then, stay safe, have fun and check back every now and then, or sign up for an RSS so you’ll get updates automatically.  You can also stalk me on FB (steveb leatherworks) and catch my twits when i tweet (steevenb43)

Check back often to see what is new and in-stock. If you see something you like, grab it, because once it is gone – it’s gone! I have wallets, map cases, cuffs and other stuff ready to go…

As always – If you are interested in something custom,  let me know via email or a call.  steveb@steveb.biz / 2o3 554 2259

thanks for hanging tough with me!

respectfully

steveb

happy steveb customer - 2yrs later

after a year or two of daily wear

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

the hey now

chucky holding court

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Chucky

DC10

Big Boy!

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

the big guns

Que Pasa looking at phone porn

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Que Pasa

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

fuschia hot rod

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

415 Virgina

commuting blues

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

the commuting blues

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Buffalo’s Broadway Market

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

pure cool

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Rulers.2

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

Fire Island

Post from: steveb's leatherworks: Custom Leather Belts, Wallets, Sheaths, Toolbags

LaManda, oh baby