steveb leatherworks: the blather

Businesses like to target customer satisfaction as a metric that can be used as a marker to gauge success. They spend all kinds of money measuring from all angles, trying to break the satisfaction quotient into sniplets that allow them to cut anything that doesn’t add to this “quotient”. This is called identifying efficient spending in the biz world.

Seems to me these company’s would rather spend their time, money and attention to measure and analyze stuff rather than simply improve their product/service… because it is easier to measure, talk, conjecture and flap the gums –  than to actually “do” something meaningful for the customer.

SO?

the wild bunch makes sure the trains stay on the tracks at SteveB Worldwide

Me? I just do, I don’t measure, I only flap my “gums” here for the most part and importantly -> I apply all my energy to doing the best work I can do for my customers.  My work isn’t cheap, so I feel the standards I must meet are even higher, because I don’t compete price-wise. The kudos I get from my customers indicates to me and my Bored of Directors (see the “team” above) that I am getting it right and that I am delivering good value (and you KNOW that value is different from Price – don’t you?)

Getting notes like these below, (got 2 in one day) indicate to me I am doing something right. Honestly, this is one of the big thrills I get from my customers – feedback. I feel blessed in that I am able to satisfy and delight my customers AND please myself at the same time. it is cool, for real.

So, If you want me to do something “right” for you.. drop me an email..please.

steveb@steveb.biz

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Mike (a 2 time customer) writes:

Wow, after receiving my Dr. Evil Fin, I could not conceive how you could top it, then the belt arrived and you certainly topped it.  The belt, your design and craftsmanship  are outstanding and beautiful.  My wife loved the belt and its workmanship as do I.  This belt will pass through the generations and it can only get better with age and miles.    Thanks again for the work of art 

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Valerie writes:

I just realized I totally forgot to write you and tell you what he thought. He said it was awesome. He had never thought a belt like that would be him because typically they look either too “country” or too “thug” but he said this one is just perfect. Thanks so much for your hard work and attention to detail. We will certainly contact you if we ever need any other leather work done.