Mail….mostly makes me happy
Most companies cringe when it comes to talking about their fan mail and comments from their customers. Conversely, I actually have come to look forward to hearing from the people I do work for and for those in the “trade of leather”, so to speak.
At first , many years ago when I’d see an email (I have always worked electronically) I’d think “oh no” – somethings wrong. Well, I’ve been offering my goods to people I don’t know personally and having an electronic presence for as long as anyone else in leather craft- and at this point – I’ve NEVER had an unhappy customer. Not a one.
And also, pretty cool – I’ve made some friends who are leathercrafters, although that’s a pretty small number. Leathercraft dabblers and hobbyists come and go, partially because its hard to establish a commercial presence – it takes time and consistency and a willingness to work the interweb pretty hard. Predictably, every once in awhile some lazy bones contacts me and asks some really meaningful question like:,”where do you get your tools ” or ” how do you do your coloring”? Duh.
…..and then every once in a blue moon, i get one of these….. making it even more worth it!
Steve,
I am an 53 year old educator who has been working non- professionally with leather since I was 12. Fairly good carver- I made a BB King guitar strap for my cousin that was a killer, and my stamped leather belt I made for my father- in law lasted him 30 plus years, and I just re- stitched the buckle back on the belt for another go.
I have to say that you are a true professional- your designs are amazing, and you have great sense for utility of the product. But as an educator, I have to say what really impressed me was your utility with words; your description of carving vs stamping was ” spot on ” !
Rock on brother !
B–
Posted: March 2nd, 2013 under leatherwork projects.
Tags: customers, thoughts on this & that