steveb leatherworks: the blather

This is the kind of feedback you want from your customers... It makes me think back to when i was just beginning to offer my work for sale, and the first time I got a note from a customer after a purchase.

I held my breath when I opened the email. I was really afraid that I’d disappointed my very first real, paying customer, a customer who i didn’t know, who was buying my work, sight unseen and on faith.  I wanted so desperately to please and was afraid I’d blown it. Any artist who makes the bold assertion that she/he doesn’t care if paying customers are happy, or like their work- is full of shit, quite frankly. There’s not an artist I know, working for a fee, who doesn’t want to please.

Well, back on that day of “customer reckoning” my concerns were unfounded, that bold person, was pleased as punch and has over the decade+ since, purchased 7 items from me. Its an honor to have folks who come back and vote with their wallets… a very meaningful vote, in these “tight” days.

Then I have Nanette, a new customer who bought from my ETSY store…

“”I was immediately drawn to this wallet because of its uniqueness. I really didn’t worry about the price because I knew this was an original piece and that my husband would love it!! And he does! What I appreciated about the service, is how quick and accommodating Steve showed towards my purchase. I indicated that this was a Valentine’s Day gift for my husband so not only did I get the order the very next day, but it was nicely wrapped ready to be presented. Although this was my first purchase it definitely won’t be my last! A forever customer. (Thanks Steve) Nanette””

… thanks Nanette, I really appreciate the feedback – and even after more than 10 years at it, I am still honored that folks like my work, take the time to say nice things and most impressively,  come back for more purchases… thanks for the support folks – it makes all the difference….

steveb

The Uce, Poly Longbone Mens Chain Wallet